Cane Brew uses black pekoe cut tea leaves and black pekoe tea extract as the base of all of our tea offerings. Our teas are specially sourced to brew perfectly in cool water. Tea leaves are delicate and temperature does matter! For sweet teas, we add pure cane sugar in the bag. For flavored teas, we use only high quality natural flavors. Nothing instant here!

NOTE: For Alpha gal sufferers the sugar is processed safely.

Because Cane Brew can be steeped to different strengths, the caffeine content may vary based on preparation. Our teas have about the same amount of caffeine per serving as most traditional teas, approximately 45mg per 12oz.

NO - Cane Brew is 100% All Natural, Gluten Free and Allergen Free

At this time, we do not. As a small business, we strive to offer the best pricing and promotions to our customers.

Look in your OTHER or SPAM folder and make sure you are checking the correct email account.

Every person who orders a Cane Brew product will automatically receive:

- an ORDER confirmation email

- a SHIPPING confirmation email that includes a TRACKING link

- an OUT FOR DELIVERY email

- a DELIVERED email

- Subscription holders will receive upcoming order notices 5 days prior to their next shipment in case you need to make a change

If your order shows as delivered and you have not received your package, please try these things before reaching out to us.

1. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. the way that your regular mail delivery person takes care of things. Plenty of people find that even though USPS tracking says delivered and no package was found in their mailbox it’s only because the package itself was left at another doorstep, nearby, or set somewhere that they weren’t expecting.

2. Check with family members or neighbors in case they collected it on your behalf.

3. If it's still not located reach out to your local post office. Provide them with your name, phone number, email address and the tracking number of the package and in most cases they will get back to you within 24 hours.

If you still have been unsuccessful in finding your package, please reach out to us and we will reship your order at no cost to you.  

We ship all orders next business day, barring any circumstances beyond our control. Most orders take approximately 5-7 business days to arrived. Please check tracking before contacting customer support. The dates provided at checkout are based on a longer 'possible' delivery date. We normally allow 10 days before determining if a package is LOST.

Cane Brew is ideal for offices, food trucks, diners, caterers and more! We do offer attractive savings - contact us by email and we are happy to provide information.

Sweet Tea is a highly subjective beverage. Some folks like it sweeter than others, with a stronger/weaker tea taste. Because of this, we are unable to offer a taste guarantee.

Our Cane Brew subscriptions provide great savings on shipping (on average $9-15 per delivery!) - a charge we shoulder - which is why you are not able to cancel your subscription for 90 days. This is noted on each product page that is subscription eligible so that everything’s clear from the start.

First - please check your Other or Spam folder. If there was a card issue the system will automatically cancel the subscription - we are not notified when this occurs. OR your box may be lost - please check tracking details before emailing us.

We are sorry but we do not accept returns due to FDA guidelines.

1. Place bag in empty pitcher.
2. Ensure you add the correct amount of COOL water. NEVER HOT!
3. Once your desired steep time is complete, remove the bag and **STIR *STIR* STIR. This gets all of the flavors well combined.

If you notice an "off" taste this could caused by bacteria overgrowth. The best way to prevent this is to ensure that your hands, pitcher and spoon are sparkling clean during preparation! Keep your brewed tea in a covered pitcher in the fridge so it does not absorb other food odors and stays fresher longer.

At this time we are not offering flavored teas as a subscription item. ***BUT stay tuned!

As notated by the Order button we do not combine discounts. The shop system will automatically choose the least expensive option. If you contact us quickly by email (info@canebrew.com) we are happy to delete the smaller discount and apply free shipping.

We do ask that you review your confirmation email that shows the shipping address right away. We are happy to make corrections - BUT our packing crew starts their job at 7 AM so before 6 AM (CST) is best.