As with most retailers, we enforce a "NO RETURN" policy on food items for health and safety reasons, especially for perishable goods, as items leaving our facility cannot be guaranteed safe for resale. Refusal of a shipment on your part does not require a refund from Cane Brew.

NO SATISFACTION GUARANTEE - Taste is a highly personal choice and we cannot guarantee your satisfaction on every product.

REFUNDS: When a refund is issued you receive a notification from Cane Brew. Once your financial institution processes the refund you will receive another email.

SHIPPING ADDRESS: Customer is responsible for entering the correct shipping address and we are not required to replace items sent to old or wrong addresses. The confirmation email clearly shows the shipping and billing addresses and asks customer to correct if wrong.

DELIVERY: We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. Your package shipper is chosen based on your location and the carrier may opt for 'last mile delivery' changes.

At this time, we do not. As a small business, we strive to offer the best pricing and promotions to our customers. Food Service and Wholesale inquiries should email us directly.

Cane Brew uses black pekoe cut tea leaves and black pekoe tea extract as the base of all of our tea offerings. Our teas are specially sourced to brew perfectly in cool water. Tea leaves are delicate and temperature does matter! For sweet teas, we add pure cane sugar in the bag. For flavored teas, we use only high quality natural flavors. Nothing instant here!

Our products are gluten and allergen free.
NOTE: For Alpha Gal sufferers the sugar is processed safely.

Because Cane Brew can be steeped to different strengths, the caffeine content may vary based on preparation. Our teas have about the same amount of caffeine per serving as most traditional teas, approximately 45mg per 12oz.

NO - Cane Brew is 100% All Natural, Gluten Free and Allergen Free

FIRST - ensure you are using the correct amount of water for the size bag you have.

SECOND - ensure you have thoroughly stirred the tea after removing the bag. Sugar water settles near the bag at the bottom of the pitcher.

If you see white granules and the bag has some weight there is sugar in the bag.

If you notice an "off" taste this could caused by bacteria overgrowth. The best way to prevent this is to ensure that your hands, pitcher and spoon are sparkling clean during preparation! Keep your brewed tea in a covered pitcher in the fridge so it does not absorb other food odors and stays fresher longer.

Cane Brew has two programs for small businesses. We will ask for a W-9 to validate you as a business prior to providing access to our simple to use program - you can email that with your request to info@canebrew.com.

FOOD SERVICE: If you intend to serve Cane Brew by the glass this is the program for you. Food trucks, diners, catering, offices, and concession and other venues are ideal.

WHOLESALE: Sell Cane Brew retail packages at your location! Currently Sweet and Unsweet are available.

Look in your OTHER or SPAM folder and make sure you are checking the correct email account.

Every person who orders a Cane Brew product will automatically receive:

- an ORDER confirmation email

- a SHIPPING confirmation email that includes a TRACKING link

- an OUT FOR DELIVERY email

- a DELIVERED email

Since most of our items are shipped individually, you will receive these emails for each one as they processed.

If your order shows as delivered and you have not received your package, please try these things before reaching out to us.

1. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. the way that your regular mail delivery person takes care of things. Plenty of people find that even though USPS tracking says delivered and no package was found in their mailbox it’s only because the package itself was left at another doorstep, nearby, or set somewhere that they weren’t expecting.

2. Check with family members or neighbors in case they collected it on your behalf.

3. If it's still not located reach out to your local post office. Provide them with your name, phone number, email address and the tracking number of the package and in most cases they will get back to you within 24 hours.

If you still have been unsuccessful in finding your package, please reach out to us and we will do our best to make things right.

We ship all orders next business day, barring any circumstances beyond our control. Most orders take approximately 5-7 business days to arrived. Please check tracking before contacting customer support. The dates provided at checkout are based on a longer 'possible' delivery date. We normally allow 10 days before determining if a package is LOST.

If your box arrives damaged, please: 

1. Take photos of the damage to the box

2. Open and inspect the contents

3.  If you find loose tea or sugar in the zip liner, take additional photos and count the damaged bags

Email the photos and your order number to info@canebrew.com and we’ll work with you on a refund or replacement. We handle these situations on a case-by-case basis. 

Most of our items ship separately due to size and weight. You will receive shipping/tracking emails for each item. It is not unusual for items shipped on the same day to arrive at different times. Once the carrier receives your item the process is in their hands.

Sweet Tea is a highly subjective beverage. Some folks like it sweeter than others, with a stronger/weaker tea taste. Because of this, we are unable to offer a taste guarantee.

Each store listed makes its own stocking choices. If listed, Cane Brew MAY be stocked or you can ask the store manager to please stock - it will be in their catalog.

Sometimes during shipping a bag may break open - this is not common, but has occurred. Email us pics of broken bag(s) and of the label where it shows the manufacture date/best buy info etc and how many were broken we will send a replacement. ***NOTE - if you purchased from another source other than this website please contact that vendor and they will arrange a similar replacement.
-Unbroken bags may be gently brushed off to remove tea and sugar bits and still be delicious.

We get asked this question often. Our team has experimented with nearly ALL the available options for alternative sweeteners and not found one that comes close to the flavor quality found with using Pure Cane Sugar.

The products shown on this site are the only ones we have available for sale.

You may use 2 of the half-gallon size bags at one time to brew a gallon. You can make more as long as it is 64oz. cool water per bag.

We only have available the items you see in the store - no other variations.

Yes. We recommend keeping your Cane Brew in a covered pitcher in the fridge to prevent bacterial overgrowth or unwanted flavors from other items in the fridge.

Your brew should taste great for several days. It is somewhat of a personal taste preference on how long you let it sit.

As long as your Cane Brew bags are kept in a moisture free container they will still fresh and ready to brew - 18 months for tea products and 1 year for lemonade products.

We cannot say our tea bags are 100% free of micro-plastics since they are seem to be present in all things. We CAN say that we do not directly add plastic and that our bags are BIODEGRADABLE and are made of plant-based material without plastic intentionally added.

Here are a couple of reason why a subscription makes sense:

1. $6 off the listed price of a subscription item.
2. FREE shipping - this can range from $9-15+!
3. Subscribers can use the product catalog in the portal to add items to their order and enjoy FREE SHIPPING!
4. You get a 5 day heads-up before your next order processes and have time to make changes.
5. You can SKIP orders.
6. You can PAUSE an order up to 90 days.
7. You can GIFT an order.
8. You can choose to GET IT NOW - which immediately processes your order.
9. You may CHANGE THE DATE of your next order up to 90 days out.

We do our best to give you easy paths to manage your subscription here is a list!

1. Upcoming Delivery emails: There is a Manage Subscription link.
2. Desktop: - click the person icon in upper right – then choose Manage Subscription button.
3. Bottom of every page: click Manage Your Subscription link.
4. Phones - VERY bottom of menu: click LOGIN – then choose Manage Subscription button.

Once in the portal at the very bottom right over the Cancel button is the PAUSE button.

You must CHOOSE YOUR DATE - or the command will not work. You can PAUSE up to 90 days.

Once in the portal at the very bottom of the page is the Cancel button.If you do not see the button you are still within your 90 day no cancel window that we disclose on the page where you ordered and again in the Welcome email.

Once in the portal there is a box called Payment Method. Click the pencil icon to edit that info or add a new card. If you used Shop Pay you may need to go that site and edit the info there.

We get that it might take a minute to figure out your best stocking schedule. Use the FREQUENCY field to choose one of the 3 options.

First - please check your Other or Spam folder. If there was a card issue the system will automatically cancel the subscription - we are not notified when this occurs. OR your box may be lost - please check tracking details before emailing us. We will get you taken care of!

Only other subscription eligible items can be 'swapped' but you are free to add one-time purchases to your order!

Subscription holders may add one-time purchases and enjoy FREE SHIPPING - this is a great bonus!! Simply use the Product Catalog box in your customer portal to choose other products to add.

No, but they do receive free shipping.

If you are charged for shipping in error please email us and we will get that refunded.

Before you cancel - you may consider simply Pausing for a while! See above for that instruction.