Because we're dealing with food and drink, we aren't able to accept returns once an order has shipped - it's a health and safety thing, since we can't guarantee an item is safe for resale once it's left our facility. If you refuse a shipment, please know that doesn't automatically trigger a refund on our end, so reach out to us directly and we'll sort it out together.

Taste is such a personal thing! We can't promise every flavor will be a home run for every palate, but we stand behind the quality of what's in the bag, and we're always happy to talk it through if something seems off.

REFUNDS: When we issue a refund, you'll get a confirmation email from us right away. Your bank or card company then needs a little time to process it on their end, and you'll get a second email once that's done.

Shipping Address
Please double-check your shipping address at checkout! You’re responsible for making sure it’s correct, and unfortunately we aren’t able to replace orders sent to an old or incorrect address. Your confirmation email will show both your shipping and billing addresses, so please review it right away and reach out if anything needs fixing.

Delivery
We’ll always get your order to the carrier as quickly as we can, but once it’s in their hands, delivery timing is up to them. All delivery estimates come directly from the carrier, not Cane Brew, and aren’t guaranteed. Please note that shipping timeframes are counted from the day we hand your order to the carrier, not the day you place it. We’re also unable to take responsibility for delays caused by carriers, customs, or other circumstances beyond our control. Once your order is transferred to the carrier, title and risk of loss pass to you.

Not right now! As a small business, we focus on keeping our everyday pricing and promotions as good as we can instead of running a sampling program. If you're a food service or wholesale buyer, email us directly and we'll get you set up.

Cane Brew uses black pekoe cut tea leaves and black pekoe tea extract as the base of all of our tea offerings. Our teas are specially sourced to brew perfectly in cool water. Tea leaves are delicate and temperature does matter! For sweet teas, we add pure cane sugar in the bag. For flavored teas, we use only high quality natural flavors. Nothing instant here!

Our products are gluten and allergen free.
NOTE: For Alpha Gal sufferers the sugar is processed safely.

Because Cane Brew can be steeped to different strengths, the caffeine content may vary based on preparation. Our teas have about the same amount of caffeine per serving as most traditional teas, approximately 45mg per 12oz.

Nope! Cane Brew is 100% all-natural, gluten-free, and allergen-free.

A couple things to double check! First, make sure you're using the right amount of water for your bag size. Second, give it a good stir after you take the bag out - the sugar tends to settle near the bag at the bottom of the pitcher. If you notice white granules and the bag still has some weight to it, that's just the sugar - a quick stir will bring the sweetness through.

If you notice an "off" taste, it could be from bacteria overgrowth. The best way to prevent this is to keep your hands, pitcher, and spoon squeaky clean during preparation! Once it's brewed, keep your tea in a covered pitcher in the fridge - that keeps it from picking up other food odors and helps it stay fresher longer.

Cane Brew has two programs for small businesses. We will ask for a W-9 to validate you as a business prior to providing access to our simple to use program - you can email that with your request to info@canebrew.com.

FOOD SERVICE: If you intend to serve Cane Brew by the glass this is the program for you. Food trucks, diners, catering, offices, and concession and other venues are ideal.

WHOLESALE: Sell Cane Brew retail packages at your location! Currently Sweet and Unsweet are available.

First, peek in your Spam or Other folders and double check you're looking at the right email address - that solves it most of the time!

Every Cane Brew order comes with a few automatic emails along the way:

- an order confirmation email

- a shipping confirmation email with your tracking link

- an out for delivery email

- a delivered email

Since most of our items ship individually, you'll get this full set of emails for each item as it makes its way to you..

If your order shows as delivered and you have not received your package, please try these things before reaching out to us.

1. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. the way that your regular mail delivery person takes care of things. Plenty of people find that even though USPS tracking says delivered and no package was found in their mailbox it’s only because the package itself was left at another doorstep, nearby, or set somewhere that they weren’t expecting.

2. Check with family members or neighbors in case they collected it on your behalf.

3. If it's still not located reach out to your local post office. Provide them with your name, phone number, email address and the tracking number of the package and in most cases they will get back to you within 24 hours.

If you still have been unsuccessful in finding your package, please reach out to us and we will do our best to make things right.

We ship every order the next business day, barring anything beyond our control! Most orders take about 5-7 business days to arrive. Your tracking link is a great first stop for the latest update. Keep in mind the delivery date shown at checkout is on the longer, "worst case" side, and we typically wait 10 days past that before considering a package lost - so there's often still time for it to turn up.

If your box arrives damaged, please: 

1. Take photos of the damage to the box

2. Open and inspect the contents

3.  If you find loose tea or sugar in the zip liner, take additional photos and count the damaged bags

Email the photos and your order number to info@canebrew.com and we’ll work with you on a refund or replacement. We handle these situations on a case-by-case basis. 

Most of our items ship separately due to size and weight. You will receive shipping/tracking emails for each item. It is not unusual for items shipped on the same day to arrive at different times. Once the carrier receives your item the process is in their hands.

Taste is such a personal thing! Some folks like their tea sweeter or stronger than others, so we're not able to offer a refund based on taste preference alone - but if something seems genuinely off, please reach out and we'll take a look.

Each store makes its own stocking decisions, so availability can vary from shop to shop! If a store shows up on our locator, that means they're able to carry Cane Brew - so if you don't see it on the shelf, just ask the store manager to stock it for you.

Sometimes during shipping a bag may break open - this is not common, but has occurred. Email us pics of broken bag(s) and of the label where it shows the manufacture date/best buy info etc and how many were broken we will send a replacement. ***NOTE - if you purchased from another source other than this website please contact that vendor and they will arrange a similar replacement.
-Unbroken bags may be gently brushed off to remove tea and sugar bits and still be delicious.

We get asked this a lot! Our team has tried nearly every alternative sweetener out there, and none of them have come close to matching the flavor of real Pure Cane Sugar - so for now, we stick with the good stuff.

You may use 2 of the half-gallon size bags at one time to brew a gallon. You can make more as long as it is 64oz. cool water per bag.

What you see in our store is what we've got available right now! If there's something specific you're hoping for, feel free to reach out and let us know - we're always listening.

Yes. We recommend keeping your Cane Brew in a covered pitcher in the fridge to prevent bacterial overgrowth or unwanted flavors from other items in the fridge.

Your brew should taste great for several days. It is somewhat of a personal taste preference on how long you let it sit.

As long as your Cane Brew bags are kept in a moisture free container they will still fresh and ready to brew - 18 months for tea products and 1 year for lemonade products.

Our bags are biodegradable and made from plant-based material, with no plastic added on purpose.

Here are a couple of reason why a subscription makes sense:

1. $6 off the listed price of a subscription item.
2. FREE shipping - this can range from $9-15+!
3. Subscribers can use the product catalog in the portal to add items to their order and enjoy FREE SHIPPING!
4. You get a 5 day heads-up before your next order processes and have time to make changes.
5. You can SKIP orders.
6. You can PAUSE an order up to 90 days.
7. You can GIFT an order.
8. You can choose to GET IT NOW - which immediately processes your order.
9. You may CHANGE THE DATE of your next order up to 90 days out.

We do our best to give you easy paths to manage your subscription here is a list!

1. Upcoming Delivery emails: There is a Manage Subscription link.
2. Desktop: - click the person icon in upper right – then choose Manage Subscription button.
3. Bottom of every page: click Manage Your Subscription link.
4. Phones - VERY bottom of menu: click LOGIN – then choose Manage Subscription button.

Once you're in the portal, you'll find the Pause button at the very bottom right, right next to Cancel.

Just be sure to choose a resume date - that step is required or the pause won't go through. You can pause for up to 90 days.

Once you're in the portal, you'll find the Cancel button at the very bottom of the page. If you don't see it, that means you're still within the 90-day minimum commitment window - we let you know about this both on the product page when you subscribe and again in your welcome email.

Once in the portal there is a box called Payment Method. Click the pencil icon to edit that info or add a new card. If you used Shop Pay you may need to go that site and edit the info there.

We get that it might take a minute to figure out your best stocking schedule. Use the FREQUENCY field to choose one of the 3 options.

First - please check your Other or Spam folder. If there was a card issue the system will automatically cancel the subscription - we are not notified when this occurs. OR your box may be lost - please check tracking details before emailing us. We will get you taken care of!

Only other subscription eligible items can be 'swapped' but you are free to add one-time purchases to your order!

Subscription holders may add one-time purchases and enjoy FREE SHIPPING - this is a great bonus!! Simply use the Product Catalog box in your customer portal to choose other products to add.

Add-on items aren't discounted, but they do ship free!

If you are charged for shipping in error please email us and we will get that refunded.

Before you cancel - you may consider simply Pausing for a while! See above for that instruction.